Shenzhen Genesis Technology Co., Ltd
Q
Purchase FAQs
A
Q Warranty---what is this?
A If any product proves defective during this warranty period,Genesis, at its option, either will repair the defective product without charge for parts and labor, or will provide a replacement in exchange for the defective product. In order to obtain sales under this warranty, customer must notify Genesis of the defect before the expiration of the warranty period and make suitable arrangements for the performance of sales. Customer shall be responsible for packaging and shipping the defective product to Genesis. Customer shall be responsible for paying all shipping charges, duties, taxes and any other charges for products returned to any other locations.
 
Q Lead-time---what is this?
A Lead time is the period between a customer's order and delivery of the final product. A small order of a pre-existing item may only have a few hours lead time, but a larger order of custom-made parts may have a lead time of weeks, months or even longer. Genesis produces and stocks a full range of transceivers and other fiber optic products. Normally we can ship within 3-5 working days, but for some products the lead-time will be 3-5 days or longer. We will notify you of the lead-time over 7-15working days days.
 
Q Trusted by 5000+worldwide buyers---what is this?
A We are so proud of our products trusted by 5000+worldwide buyers.
Genesis R&D department with core technical knowledge provides strong innovative capability. Genesis outstanding performance can meet the need of the customer special requirements
We strive to keep our operating expense as low as possible and negotiate for the best prices so we can keep your prices the lowest possible.
We are convinced that path to success is through excellence and customer sales. Our customers are our number one priority. We know you have many choices of where to buy, so we do our best to provide the best products, at the best prices with the best possible support.
 
Q Money Back Guarantee---what is this?
A 7 Day Money Back Guarantee
A Money Back Guarantee Makes for Virtually 100% Customer Satisfaction
We are convinced that path to success is through excellence and customer sales. Our customers are our number one priority. We know you have many choices of where to buy, so we do our best to provide the best products, at the best prices with the best possible support.
 
Q Phone number-why ask?
A We ask for your phone number just in case we need to reach you for any reason regarding your order with Genesis, and international order by FedEx or DHL and so on need your phone number. We do not rent, share, or sell your personal information, ever.
 
Q Remember me login? ---What is this?
A We provide this option to keep you from having to enter your user name and password every time you return. We’ve added this feature solely for your benefit, to save you time and to keep you from having to remember yet another password!

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