Significance of Limited Warranty To deliver worry free operation and eliminate the cost associated with the warranty repairs, Genesis offers a Limited Warranty as a standard feature across all major product lines.
20-Day Money-Back Guarantee
Genesis offers a 20-day money-back return policy. Within 20 days of receiving the items, customers may return an order and obtain a refund. If the original parts have not been unpacked or touched or if the parts have been determined to not work as described on our website, a full refund will be awarded. In all other cases (e.g., customer orders incorrect parts), you may return it for exchange or full refund (excluding shipping charges). To initiate a return, contact Genesis: +86-13714636556 or email firstname.lastname@example.org for a Return Material Authorization number and ship the product.
Different products have different limited warranty. According to different materials and workmanships, usage rate, the availability of the spare parts is varied from different products. In Genesis, CWDM/DWDM Serials and Optic Splitter enjoy a limited warranty, Transceivers have a five years limited warranty, Network Interface Cards is three years limited warranty. The cables are consumable, they can enjoy a 20 Days Exchange and Return Policy. The rest items usually enjoy one year limited warranty. Custom orders can not be returned when they function properly.
If any Genesis product fails due to a defect in materials or workmanship within limited warranty of original shipment, Genesis will, at its sole option, repair/replace the product or refund the original purchase price. To access this Limited Warranty, contact Genesis for a Return Material Authorization number and ship the product to Genesis
This Limited Warranty is given in line with all other warranties, express and/or implied and to the maximum extent permitted by law, Genesis disclaims all other warranties, expressed and/or implied, including the warranty of merchantability and fitness for any particular purpose. No employee of Genesis has the authority to verbally modify this Limited Warranty.
All else not withstanding, acceptance of products from Genesis, constitutes acceptance of this Limited Warranty.
Genesis is focused on quality and precision. Quality is first, for us, without quality, nothing else matters. Quality and standards are the foundation of Genesis. Management and employees are dedicated to providing customers with outstanding, standards-compliant products and services. As part of this commitment, Genesis is ISO 9001: 2008 certified has rigorous in-house procedures, which include extensive testing and verification of every single device. Genesis has passed many quality system verifications, like CE, RoHS, FCC, established an internationally standardized quality assurance system and strictly implemented standardized management and control in the course of design, development, production, installation and service.